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Customer case study: The Milford family home

November 2024

Kylie and Ross, along with their two kids, have chosen to move to a brand new Story home at Robinson Fields in North Tyneside.

They moved in June 2024 and we caught up with them to find out what made them want to move to Robinson Fields, and what makes The Milford so perfect for them.

Read our Q&A to find out more.

What made you choose our Robinson Fields development?

“We already lived in the North Shields/North Tyneside area, so staying close was a priority. Robinson Fields appealed to us due to its location; it’s where our family is, and the proximity to Whitley Bay and Tynemouth and excellent schools really stood out. Also, there haven’t been many new build developments in this area for quite some time, so we were immediately interested in Robinson Fields when we saw the initial plans.”

 

What house type did you choose and why?

“We chose The Milford. We love how light, spacious and open the layout feels throughout. The design perfectly suits our family, with no wasted or obstructed areas. Our favourite feature is the hallway into the kitchen, which is so open and unrestricted it allows sightlines and light from the front door all the way through the large bi-fold rear doors. The bedrooms are also generously sized, which can be rare in new builds, and the overall quality of finish surpasses other new build competitors.”

What do you love most about your house type?

“The amount of space, both inside and out, is perfect. Even the thoughtful layout between plots means that there’s space between homes, and they don’t feel crowded, which is a rare feature for new builds.”

 

Which room do you spend the most time in?

“Our favourite space is the lovely kitchen and family area. It’s where the kids do their homework, we cook, watch TV, and spend time together, since its such a great social space. The unrestricted hallway adds extra space, which is great for the kids to play, and it’s also where I find myself when I’m working from home.”

 

Did you consider a second-hand property?

“We didn’t consider a second hand property. A new build was our preference from the start.”

 

What do you like most about living in a new build?

“We appreciate not having to worry about constant upkeep or draughts. It’s so warm during the colder months, and retains heats so well. In the warmer months, the bi-fold doors create an airy flow that blends the garden and living areas into one expansive space.”

 

Did you consider other housebuilders and if yes, why did you choose Story Homes?

“No, we had our heart set on Robinson Fields due to the limited availability of quality new build developments in North Tyneside. We had previously lived in a new build from a different developer, so we knew what to look for in terms of quality and customer service. This time we did thorough research and visited developments in Callerton, Penrith and Kirklevington to assess Story Homes’ finish and features. The quality exceeded our expectations, we were so impressed, and we quickly came to the conclusion that Story Homes is one of the best new build developers. What stood out to us most in comparison to other builders, was the professionalism of the sales staff. The service was outstanding from our first experience at The Grand Hotel launch to the attentive communication, to the reservation, to the handover; it could not have been done any better. Everyone was proactive through the process, reliable, and communicated every step of the way.”

 

Would you recommend Story Homes?

“Yes, I would recommend Story Homes to anyone thinking of moving. As a mortgage broker, I interact with many developers and new build buyers, so I’ve had experience in dealing with many developers at both a personal and professional level. I can honestly say that following my experience over the last few years, I’ve found Story Homes to be the best by a mile. They knock the socks off their competitors on the product that they sell and the service that they provide. They have a winning formula.

“I would like to acknowledge the people involved in making our experience such a positive one. Big thank you to Brooke, Amber, Ashleigh and Ethan on site. Without their support, professionalism and hard work this could have had a huge impact on my overall opinion to Story Homes. Credit to them all.”