Plumbing & Bathrooms

Overview

Your bathroom and WCs are equipped with high quality fixtures, such as showers, baths, sinks, and toilets, with water-saving features to enhance energy efficiency. Like other areas of the home, bathrooms require homeowner maintenance to keep them functioning well. Regular tasks include cleaning taps, showerheads, and tiles to prevent buildup, checking for leaks, and ensuring proper ventilation to avoid mould growth. Keeping an eye on the plumbing system, such as checking drains for blockages, will help ensure your bathrooms remain in top condition for years to come.

Leaks

If you are reporting an unknown leak to our Aftercare team, providing the following information is crucial for instructing the appropriate contractor to investigate further:

1. Origin and flow

Identify the room/area where the leak originated.
Specify if it’s a gradually spreading wet patch, or if it’s dripping or pouring.
When did you first notice the leak? Has it been appearing gradually?

2. Visual inspection

If it’s a dry water patch, consider drawing around it in pencil to monitor size changes.
Can the leak be isolated by a valve on the toilet or under the sink?

3. Leak characteristics

Is the leak uncontrollable?
Does it occur consistently or only when a particular sanitary item is used?
Report any damage caused by the leak.

4. Photographic evidence

Capture close-up and contextual photos of the leak’s location within the room.
Email the details, photos, and your address to service@storyhomes.co.uk.

For toilet leaks

Specify if the leak is inside the toilet bowl (with continuous water running) or around the base/cistern.
If possible, isolate the toilet, contain the leak with towels, and avoid usage until plumbers attend.
If it’s the only toilet in the property, it is considered to be urgent/high priority.

For rooflight leaks

Send photos of the affected area.
Include a photo of the identification plate showing the serial number for manufacturer communication.

Toilets

We must emphasise the importance of not flushing wipes or other inappropriate materials down the toilet, as this can lead to blockages. If attendance to a blockage reveals that it resulted from inappropriate material rather than a defect, groundworkers may impose a call-out charge, which will be passed onto you. For detailed guidance on waste disposal, please refer to our waste disposal leaflet.

Sometimes toilet seats may move and become displaced under normal use. Please watch the short video below to learn more about how to resolve this issue.