Garden & External

• Providing a suitable garden and soil preparation, including topsoil, which meets the standards stated by the warranty provider
• Providing turf (where applicable) in a good condition upon legal completion of the new home

• Regular and ongoing maintenance of the new turf, including watering, fertilising and regular cutting and aeration – more maintenance will be required than in an established garden
• Adults, children, and animals should refrain from walking on the turf whilst it establishes itself – this will allow it to settle down evenly and prevent lumps and bumps
• The quality of your turf can be affected by animal urine and faeces, so avoid allowing your animal to foul on the turf

Story Homes is not responsible for the ongoing care and maintenance of your garden after legal completion. In summer for example, turf can easily dry out and die, and in winter, if not maintained, heavy rain or snow can cause problems. Areas close to edges and fences, or shaded areas, are also often neglected and can die without proper attention. Below are the essential tasks you will need to carry out to maintain your garden:

• Keep off the grass for the initial seasons – even small feet and paws can make a dent in the turf as it settles
• Mow your lawn regularly from late March until early October to maintain the grass at 50mm long. Adjust the mowing height as required to avoid scalping the ground and leave the grass slightly longer on the last cut of the year to give better protection for the winter months (at least 100mm or 4 inches)
• Aerate the lawn by spiking with a garden fork to the full depth of the fork or with a powered aerator. This improves the drainage and aerates the surface topsoil
• Protect the lawn from traffic in very wet weather, and when the ground is frozen or snow-covered
• Remove objects from the grass after use. There is a risk of damage to the turf if objects are left in place
• Newly laid turf should be watered daily until well-rooted during the coolest part of the day to avoid boiling the turf. Water the lawn thoroughly in dry periods. As a guide you should water the lawn if there has been no rain for 5-10 days but more frequent watering will be required in warmer weather. If lawns turn brown and dry during summer, they usually recover when the rain returns. Do not rely on natural rainfall to water the entire area of the lawn as areas sheltered from the prevailing wind could remain dry after rainfall
• Feed the lawn in late March to April with a spring or summer fertiliser and again in May to August if the grass has lost its freshness. Fertilisers should be applied when the soil is moist, or when rain is expected
• Apply a selective lawn weed killer which will not harm the grass in April to May and again in September. Further applications and hand weeding of difficult weeds may be required. Treat the lawn for pests and diseases where necessary
• Rake out dead moss, thatch, and leaves in autumn, to encourage healthy growth. The turf should also be scarified/raked in spring too

The finished level(s) of your garden will be contoured, and you should be aware that no garden will be completely flat. Retaining walls and structures are commonly used to overcome significant changes in level. Slopes within your garden will be used to overcome smaller level variances. We aim to provide a reasonably sized, relatively flat area within your garden but the exact size and nature of this is unique to each plot.

The soils within your garden are naturally occurring and therefore variable in their characteristics. You should note that clay-based soils are prevalent in many parts of the country, as are high levels of rainfall. As a result, garden areas may become saturated during and following periods of continuous rain. This may restrict the usability of your garden areas on a seasonal basis.

The term “ACO” refers to the manufacturer of the channel drainage systems typically installed externally on your property, such as around driveways or patio areas. Our engineering and design team calculate the requirements specific to each plot, tailoring drainage solutions to effectively manage surface water runoff.

It is imperative for homeowners to regularly maintain these channels, ensuring they remain free from debris. Blockages can severely impede the performance of the drainage system, potentially leading to water pooling or flooding issues. Regular inspection and clearance of any obstructions are essential to maintain optimal functionality and prevent any water management complications.

Gas Cut Off Valve Location: The gas cut-off valve, a crucial component for controlling the flow of gas into your property, is situated within the gas meter box, typically located on the exterior of your property. In the event of an emergency or maintenance requirement, accessing this cabinet becomes essential to isolate the gas supply effectively and ensure safety.

Alterations to Meter Boxes: It’s important to note that the ownership and responsibility for maintenance of gas and electricity meters lie with your current energy supplier. While these meters are initially installed by British Gas, any modifications or alterations to the meter box should be coordinated with your current energy provider.

If you find the need for changes to be made to the meter box, whether it’s for repairs, upgrades, or other adjustments, it’s imperative to seek guidance and approval from your current energy supplier. This is crucial to ensure compliance with regulations and to avoid any potential issues that could arise, such as invalidation of warranties.

Additionally, any sealing work performed by yourselves or other authorized individuals should be conducted in accordance with the guidelines provided by your energy supplier. This ensures that the integrity of the meter box and associated components is maintained, safeguarding against potential hazards and preserving the warranty coverage.

During the winter months, the risk of water freezing within your pipes poses a significant threat, potentially resulting in damage and leaks. When water freezes, it undergoes expansion, a natural process that can exert immense pressure on the interior of the pipes. This increased pressure can lead to the stretching and eventual damage of pipework and taps, ultimately culminating in leaks and bursts once temperatures begin to rise again.

To safeguard your pipes and taps from such detrimental outcomes, proactive measures can be taken to prevent freezing and subsequent damage:

1. Shut Off Valves: As winter approaches, it’s advisable to locate and turn off the shut-off valve on both the pipe and the tap connected to the external water supply. Typically, these valves are situated either beneath your kitchen sink or within the confines of your garage. By shutting off these valves, you effectively drain the water from the pipes, reducing the risk of freezing and subsequent expansion.
2. Insulation: Investing in insulation materials designed specifically for pipes can provide an additional layer of protection against freezing temperatures. These insulation sleeves or wraps can be easily installed around exposed pipes, helping to retain heat and prevent water from freezing within.

By implementing these preventative measures, you can significantly reduce the likelihood of frozen pipes and the associated risks of leaks and bursts during the winter season. Taking proactive steps to protect your plumbing system ensures its continued functionality and durability, even in the harshest weather conditions.

Industry guidance and standards dictate that our developments are to mimic the pre-development drainage situation as closely as possible. Whilst we provide an adopted drainage system for surface water from dwellings and highway areas, it is accepted good practice that green areas, such as gardens, are not drained as they contribute towards natural attenuation of rainfall.

The presence of standing water amid freshly laid topsoil and subsoil is a natural occurrence, especially within the initial three years of establishment of your garden. While we all desire to enjoy our gardens during these early seasons, our ability to do so can be influenced by weather conditions, especially where adverse weather can lead to waterlogging and the water table reaching full capacity.

During this critical initial period, the intricate network of drainage capillaries within the newly laid earth undergoes a transformative stage, gradually enhancing its ability to channel water efficiently. It’s important to note that newly laid turf requires ongoing maintenance to ensure it establishes itself properly. This includes monitoring water levels, aerating the soil, and providing necessary nutrients. With patience and proper care, your garden will evolve and flourish.

Timber Characteristics and Maintenance

As a natural product, timber is susceptible to expansion and cracking due to changing weather conditions and fluctuations in moisture levels. It’s important to note that such occurrences are not covered by the warranty. To preserve the appearance and functionality of timber fences, staining is recommended as a preservative treatment. Optimal staining conditions typically occur during the early or late summer months when warm, dry weather prevails. It’s essential to ensure the wood is thoroughly dry before staining and to avoid staining if rain is forecasted within the next two days.

Storm Damage and Insurance

In the event of storm damage to fencing, homeowners should contact their home insurer as such damage is not covered by the warranty.

Boundary Clarification

It’s crucial to understand that the fence line or railings may not necessarily denote the legal boundary of the property. The legal boundary is an invisible line that divides one property from another, and it may or may not align with the physical boundary. Homeowners seeking clarification on property boundaries can refer to their title deeds provided by solicitors upon legal completion or consult the Land Registry for official records.

Interpreting Boundary Plans

Upon receiving the boundary plan, homeowners can identify ownership and responsibility for maintenance by observing the presence of “T” symbols on the boundaries. A “T” located on the inside of the boundary line indicates ownership and responsibility for maintenance, whether it’s a wall or a fence. Conversely, if two “T” symbols are matched to form an “H” shape, it signifies a party wall or fence, indicating joint responsibility for maintenance between adjacent property owners. Understanding these symbols is essential for effectively managing and maintaining property boundaries.

To safeguard and prevent frost damage to your pipes, please follow these steps:

1. Shut off (isolate) the outside water supply.

1. Drain any water remaining in the outside taps.

Locating the stop cock

The stop cock, responsible for controlling the water supply, is typically located beneath a sink or in the garage. It resembles a spout-less tap or lever and is positioned between two lengths of pipe acting as a connector.

Protective measures

Consider fitting an inexpensive insulating outside tap cover for added protection against winter chills. This simple precaution can help prevent damage caused by freezing temperatures.

Importance of isolation

If the outside tap is not properly isolated and drained, it can lead to various issues, including damage to the check valve and, in extreme cases, burst pipes. Please note that damage resulting from the lack of isolation and draining is not covered under your warranty. These measures are crucial in maintaining the integrity of your plumbing system during the colder season.

For a step-by-step guide on how to isolate your outside tap, please watch the short video below.

Please see our guide below about different types of wall structures and efflorescence on your property. Understanding these concepts enables homeowners to recognise and address common issues related to wall structures effectively.

Definition of Wall Structure

A wall structure typically consists of brick or stone joined together with mortar, forming the fundamental framework of a property or garden walls.

Retaining Wall

A retaining wall serves the purpose of retaining or holding in place a mass of earth or similar material, such as the edge of a terrace or excavation. These structures are engineered to withstand the lateral pressure exerted by soil, especially in situations where there is a desired change in ground elevation exceeding the angle of repose of the soil.

Load-Bearing Wall vs. Partition Wall

A load-bearing wall is a structural element designed to bear and distribute weight from the roof to the foundation, ensuring the stability and integrity of the building. Conversely, a partition wall is non-load-bearing and is typically used to divide interior spaces without carrying any structural load.

Efflorescence

Efflorescence refers to the appearance of white deposits on walls, resulting from natural salts emerging from the wall materials during the drying-out process. While efflorescence itself is not harmful, it can be an indication of moisture-related issues.

Internal Efflorescence Management

If efflorescence occurs on internal walls, it can usually be wiped or brushed away. However, persistent efflorescence indoors may suggest a water leak, necessitating contact with the Customer Aftercare team for further investigation.

Professional Cleaning Considerations

Homeowners can hire professionals to clean efflorescence, but it’s advisable to wait 18-24 months after moving into the home to allow for proper drying-out. Otherwise, efflorescence may reappear due to ongoing moisture migration.

Maintenance of Paving

Paved surfaces typically require minimal maintenance, but their appearance can be significantly enhanced through careful cleaning using a power washer. Homeowners can undertake this task themselves or opt to contract a paving company or cleaning specialist for professional assistance.

Replacement and Repair

Over time, paved surfaces may experience displacement or wear, necessitating the addition of new paving stones or complete replacement. These maintenance tasks are considered part of normal homeowner responsibilities. It’s important to note that cracks resulting from natural movement are not covered under warranty.

Service Strip Considerations

Take note of the location of the service strip surrounding your home. Any alterations or modifications to these areas can impact the adoption of roads by the Highways authority. Therefore, homeowners should exercise caution when making changes to service strip areas, ensuring compliance with relevant regulations and guidelines.

By incorporating these practices into routine maintenance routines, homeowners can preserve the aesthetics and functionality of their paved surfaces, contributing to the overall appeal and value of their property.

Guidelines for planting trees and shrubs

Watering Requirements:

Newly planted trees and shrubs require daily watering, especially during the summer months, to ensure proper establishment. Adequate hydration is essential for the health and growth of young plants.

Consideration for Root Systems:

When adding trees or shrubs to your garden, it’s crucial to consider the root system’s size and spread. Avoid planting sapling trees in close proximity to your property or neighbouring structures to prevent potential damage.

Home Information File (HIF) Recommendations

Impact on Soil Moisture:

Trees and hedges can deplete soil moisture, particularly in areas with clay soil. Planting new greenery may cause the soil to shrink, while removing existing vegetation could lead to soil swelling. Understanding these effects is important for maintaining soil stability.

Tree Warranty and Maintenance:

Any tree planted by Story Homes is covered by a 1-year warranty. During the initial growth phase, regular watering may be necessary to support healthy development. Before pruning or cutting down mature trees, ensure compliance with local authority regulations regarding Planning Conditions, conservation area restrictions, or Tree Preservation Orders.

Soil Preparation:

Before undertaking any planting or landscaping work, assess the soil content in your garden and prepare the ground accordingly. Proper soil preparation sets the foundation for successful plant growth and establishment.

Open Space Design and Management

Local Authority Guidance:

The design of your development, including the provision of open spaces, is guided by the Local Planning Authority’s regulations. This may include the incorporation of Sustainable Urban Drainage System (SuDS) ponds, play areas, and paths to manage surface water drainage effectively.

Maintenance Responsibility:

Open spaces and SuDS within your development are not adopted by the local authority. Instead, these areas are maintained by the Management Company established for the development. Homeowners should refer to the initial reservation drawings to identify designated open spaces within the development.

Adhering to these guidelines ensures responsible tree and shrub planting practices, promotes sustainable landscaping, and preserves the integrity of open spaces within the development.

Access points to your drains are known as rodding eyes. They are vertical pipes that have a curved junction which sits below ground with a drain or sewer system.

There is access to these pipes via a small, oval-shaped cover which is provided at ground level, allowing them to be reached in the event of a blockage within the pipe.

If you experience issues with blocked drains on your property, the rodding eye is the point of access to use draining rods to clear the blockage.

Watch the short video below for more information about how to access your drains via rodding eyes.