Customer focus
Every decision we make considers how it meets customers’ needs
- Identify customer needs and act on them
- Provide clear, timely and honest communication to customers
- Positively respond to customers’ requests and set realistic expectations
- Build relationships with customers to understand their changing needs and adapt our approach accordingly
Zara Mulholland, Graduate Engineer (Cumbria & Scotland)
“As both a customer and a member of staff at Story Homes, I understand how important it is to consider customers at the beginning of the design process. We consider aesthetics and functionality to ensure we deliver the best possible product.”
